How to update your technical contacts

For Lawo to deliver its contractual services to you, it is very important to maintain an accurate list of technical contacts linked to your organisation's account. 

Only when your company contacts are up-to-date, can you benefit from Customer Service Portal features like:

• visibility of all tickets within your organisation,
• accurate SLA status set in your tickets,
• access to your SLA details,
• ticket assignment to the correct service team queue.

You can update your technical contact/s by creating a support incident in the Customer Service Portal and selecting the following options:

The technical contacts should be from within your organisation, and will have visibility of your support incidents.

Please note:

For data protection reasons, we can only add employees with your companies email suffix (for example, name@lawo.com)

Should you require a technical contact to be added from outside your organisation using a different email suffix, please request this in writing when creating your incident.

If you hold a Platinum SLA and would like to add, edit or remove your Lawo dedicated support engineer, please click here.