The Lawo product life cycle (PLC) is defined by three stages.

General Availability (GA)
End of Production (EOP)
End of Life (EOL)

Each product and solution provided by Lawo goes through all three phases.

  • In the "General Availability" phase, spare parts are typically available in stock and can be requested via the regular sales channels.
  • In the EOP and EOL stage, depending on the SLA coverage, warranty status, etc., certain restrictions for repairs and spare part availability do apply.

Should you have a failed or damaged discontinued product, Lawo offers you two possible solutions:

  1. You can replace the faulty component on your own: Request the needed part(s) via the customer service portal by creating a regular Support ticket, and we will do our best to assist you depending on that part's availability.
    Please note that, subject to availability, Lawo could only supply parts for repairs only. Please appreciate, we are unable to supply parts for ‘on the shelf’ spares or system expansions.
  2. When you are unable to repair/ exchange the product on your own, Lawo can check if its still possible to repair your product in our shop. To initiate this process, please create an RMA ticket here using the customer service portal, and we will do our best to help you.

Please click here for additional information about Lawo´s PLC, including a list of EOP & EOL products and general support information.