Support requests can be raised using the following methods.
Via the Web
The Lawo Support Web Portal is the preferred method for all technical queries. This option ensures your query is fielded to the correct team quickly, enabling the fastest response.
By Telephone
To contact Lawo Support by telephone, please use the numbers (in bold) below.
Silver, Gold & Platinum SLA holders, Extended Warranty & Standard Warranty Technical queries (during business hours)
- UK, EU & other countries (excluding US & Canada), during standard operating business hours - (09:00 to 17:00 CET) +49 7222 1002 4000
- US & Canada +1 888 810 4468 + PIN (please enter 9000 for the SLA menu)
Gold & Platinum customers only for Severity 1 & 2 Technical Queries (24/7 hotline)
- UK, EU & other countries, (excluding US & Canada) +49 7222 1002 9000 + PIN
- US & Canada +1 888 810 4468 + PIN (please select SLA customer in option menu)
- Please enter your personal PIN when prompted (no # is required)
Please Note:
The default language for communication with our support team is English. German is offered as an alternative but cannot be guaranteed in time-critical cases.
Using the Lawo Support Portal is the recommended method of contact, as it ensures your query is fielded quickly to the correct team and allows for maximum internal visibility.
Our new Lawo support website is now online, allowing you to:
- Quick access to links.
- Download remote desktop clients
- View up-to-date product stages & lifecycles
- Check the lifecycle of your products