| Severity | Description | Situation |
|---|
| 1 | Critical - blocks broadcast. | • Incident severely interferes with the functioning of the entire workflow, planned deliverable, broadcast or production.
• Complete loss of system functionality.
• No way to resolve the issue with a backup plan or manual actions.
• Incident must be resolved immediately. |
| 2 | High - obstructs broadcast despite workaround. | • Incident interferes with the functioning of the workflow, planned deliverable, broadcast or production.
• System only usable with a very limited functional scope or interfered broadcast signal.
• No way to resolve the issue with a back-up plan or manual actions.
• Incident must be resolved immediately. |
| 3 | Medium - obstruction of broadcast organisation. | • The error does not interfere with the functioning of the workflow, the planned deliverable, the broadcast or production.
• There are ways to resolve the issue with a back-up plan or manual actions.
• The error must be corrected following prior consultation. |
| 4 | Low - slight performance impact, no adverse effects on operation. | • The error has no impact on the workflow, planned deliverable, broadcast or production.
• There are ways to resolve the issue with a back-up plan or manual actions.
• Lawo reserves the right to define the incident as resolved by providing a workaround or alternative solution. |