Public Knowledge Database

Public Knowledge Database

Public Knowledge Database
Current: Lawo Support and SLA

Lawo Support and SLA

Welcome to the Lawo Support and SLA documentation. Here you can find information about Lawo's customer support and Care4SLA packages.

How to Contact Lawo Support

The Lawo Customer Service Portal

How to create a support incident

How to request an RMA

How to create license requests

How to request a discontinued spare part

How to update your technical contacts

How to collaborate with your colleagues

How to review your organization

How to create a Project Bug Report (Partners only)

How to review your SLAs

Lawo Support - Download Software and Components

Lawo Support - Incident Severity Levels

Lawo Support - Important Considerations

Lawo Care4 - SLA v3

SLA - Feature Overview

The Platinum SLA

The Extended Hardware Warranty

SLA - Customer Service Portal Information

3rd Party Product Support

DELL Hardware Support

HP Hardware Support

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