Lawo CarePlus has plans designed to provide you with a broad choice of what you would like included. You can decide to just cover your software long-term, opt for support elements like a 24/7 hotline, with or without free service days, even convert included service days into additional Lawo Academy seats, which may come in handy for new hires.

Feel free to only cover your hardware if you are unlikely to need the other CarePlus features on a regular basis. If you combine CarePlus Advanced or Max with a Hardware Protect plan, the latter comes at a discount.

The only case where a CarePlus Advanced or Max plan is mandatory, is when your team wishes to use Lawo FLEX Subscriptions.

Of course, you can rest assured that even if you decide against an upgraded CarePlus plan, you are still welcome to contact Lawo’s customer service for help. Only, some interactions with our team will take slightly longer when all hands are busy, and their assistance may be invoiced on a case-by-case basis.



CarePlus Basic

This plan is included with every purchase of Lawo products. In addition to basic support and access to Lawo’s service portal, customers are entitled to software patches, updates and upgrades throughout the warranty period for the products they purchased. Customers whose business activity depends on system uptime, predictable response times and extended support services are encouraged to take out a CarePlus Advanced or Max plan. If subscribed to at the time of product purchase, attractive price discounts apply for the first year.

CarePlus Advanced

CarePlus Advanced is designed for customers who require long-term software maintenance and faster support response times.

Key Benefits

  • Support with defined SLA response times
  • Software updates and upgrades 
  • Access to Lawo Academy self-paced training courses
  • Access to Lawo FLEX subscriptions

CarePlus Max

CarePlus Max delivers the highest level of support and proactive services for mission-critical environments.

Key Benefits

  • Priority support with defined SLA response times
  • 24/7 priority hotline for critical support requirements
  • Software updates and upgrades 
  • Unlimited access to Lawo Academy self-paced training courses.
  • Included service days
  • Access to Lawo FLEX subscriptions
  • Enhanced SLA onboarding program

Hardware Protect

Hardware Protect provides comprehensive coverage for Lawo-manufactured hardware, helping customers maintain predictable maintenance costs and minimize downtime.

Key Benefits

  • Repairs of defective parts free of charge
  • Loan devices to cover the repair period
  • Device exchange as alternative to repair
  • Express shipment of spare parts and loan devices
  • Free shipping of devices for eligible regions