How to request an advance exchange

An advance exchange can be requested through our RMA process via the Customer Service Portal.
This service is available to all customers, regardless of their SLA status.

Please select the appropriate Reason for Return in the RMA form:

• Warranty Exchange: For devices covered by warranty or an active Hardware Protect agreement.

• Paid Advanced Exchange: For devices that are no longer covered by warranty or Hardware Protect. A quotation process will be initiated. 

Further documentation about the RMA process is available here.

This is how it works

Your replacement ships first — so your production keeps running while the faulty unit makes its way back to us.

Only available for Lawo-manufactured products

The LAWO advance exchange process is only available for LAWO-manufactured components. It does not apply to devices such as servers, SFPs, switches and PSUs, or to other equipment produced by third-party vendors.