The Security Request process provides a dedicated way to contact Lawo regarding known or suspected vulnerabilities that may be exploitable in a Lawo product or system. Security Requests are handled as part of Lawo's vulnerability management process. Further information about how Lawo assesses, handles, remediates and discloses security vulnerabilities can be found in our Vulnerability Management Process and Best Practice Guidelines.

Please note:

The Security Request process is intended specifically for the evaluation and discussion of potentially exploitable vulnerabilities affecting Lawo products.
It is not intended for general cybersecurity consulting, system hardening recommendations, network design advice, or general security best-practice questions.

Creating a Security Request

To create a Security Request:

  1. Log in to the Lawo Customer Service Portal.
  2. Select Create Security Request from the navigation bar at the top of the portal, or select Security Request from the list of available request types.
  3. Provide all relevant information regarding the vulnerability or security concern.
  4. Submit the request. The information will then be reviewed as part of Lawo's vulnerability handling process.


What information should be included?

Providing detailed information helps Lawo evaluate the reported vulnerability efficiently.
Please include:

  • the affected Lawo product and version
  • a description of the vulnerability

If known or available, please also provide:

  • an assessment of the potential security impact
  • any known prerequisites for exploitation, such as required network access, authentication, or physical access
  • any mitigation or workaround already identified

Please do not include customer data, personal data, or content from third-party production systems.
For additional details about the information required for vulnerability reports and how these reports are handled by Lawo, please refer to the Vulnerability Management Process and Best Practice Guidelines.

Security Request vs. Support Request

A Security Request should be used when the subject concerns a known or suspected exploitable vulnerability affecting a Lawo product. For regular technical product issues that are not related to an exploitable vulnerability, please create a standard Support Request through the Lawo Customer Service Portal.