vsmServer

When the vsmServer is used to run vsmStudio, you can only use one (1) single NIC for connections into the management networks. Please make use of an external switch to setup all routes into subnets as needed. When operating vsmStudio, you may use multiple NICs in a "teamed" setup. Before you do so, carefully read this abstract in the server specifications. When running vsmGadgetServer on a server with multiple NICs, you may use more than one NIC,  because vsmGadgetserver supports binding control connections to specific hardware interfaces.

To operate VSM and its components, Lawo specifies one standard type of server, capable of handling most installation sizes and requirements. The standard server is an HP DL360 machine specified to serve a broad bandwidth of system installs. Lawo specifies servers from HP for various reasons, including the availability of a global service agreement provided through HP.  The strict specification of DL360 machines for VSM installs allows Lawo to host the exact same type of machines in the R&D and support labs, enabling the team to analyze onsite issues fast and close to reality.
vsmServers are not covered by Lawo Service Level Agreements of any type. Server warranties are covered by HP direct and worldwide. You can identify the current warranty status of your vsmServer online using the servers serial. Here is some more detail to find out how.
Warranty for vsmServers is covered by a global HP service level agreement. Find out more about the regulations and how to extend them to fit your requirements.

vsmSoftware

The answer is "yes" for all components apart from vsmStudio and "no" for vsmStudio. vsmStudio as the core component of a VSM system has very specific host server requirements in order to guarantee the availability and performance needed for 24/7 operations, which require it to run on a physical machine. For more details follow this link.

vsmGadgetServer acts as a protocol gateway between infrastructure and vsmStudio. Over the years, various versions have been published, indicated by a version-numbering. These versions differ mainly in regards to the general functionality of the service, the appearance of the service's UI and the supported 3rd party control interfaces. Please find more details in this article.

A list of compatible interfaces, APIs and devices is maintained here.

vsmGear

Firstly, please find out which type of panel it is having issues. LCD pushbutton panels of types LBP 41e, LBP 42, LBP 83e, and LBP 84 do not allow for broken key replacement onsite. You can find out the type of panel printed on the sticker at the rear of the device.

Only key of type "E3" can be replaced in the field. Please follow these instructions for a proper replacement.

The critical value is not defined as a distance between server and control panel, but as a timeout for the communication between both ends. This timeout value is set to 30s. If a panel, hardware or software, is not able to communicate with the server within this time frame, the panel will disconnect itself. As long as it is within this timing, it will always work, but the response time might get really slow.

There are no hard facts on bandwidth usage per panel, as this is highly related to the configured functionality and operational intensity. However, hardware panels require less data bandwidth compared to software panels, as software panel bandwidth requirements depend of the page items which are being used. For example, the 'matrix view' is one of the most bandwidth intensive items. In case there is not enough bandwidth available, data transmission will take longer, and operation may appear less fluid.

Yes, there is. If you want to read out the operating temperature from a VSM hardware module, make sure first, it is connected to a vsmStudio instance. If so, it appears in the gadget tree of the running configuration, indicated by its MAC address. You can navigate its branch and will find 2 temperature values. The one under GP-I/O indicates the max value since the panel is connected. The one under the panels type name is the current value.

The value is measured on the CPU and can be used to trigger events in vsmStudio.